Q.

My device is locked! What should I do?

A.

All our Zenith Scan Tools could be locked in ONLY exceptional cases.

First case. If the user repeats the same specific function more than couple of dozen times, which is not possible for a normal diagnostic procedure, our tool will be locked to protect its proprietary information. Zenith Scan Tool is programmed to show the warning message to stop repeating the function on the screen. If user ignores the message and continues his or her action, it will be considered as inappropriate operation and the device will eventually be locked. Please contact our Tech Support Center or your local distributor to un-lock your device for this case.

Second case. We have authorization to Lock user’s device in case of theft, report of missing, or delay in payments, etc.… Please contact our Tech Support Center or your local distributor to un-lock your device for this case.

Third case. If the device remains unconnected to the internet for long periods, the device will be automatically locked. It will be automatically un-locked once it is connected to the internet again.

FAQ